PeaceHealth Southwest has several computer hardware and software enhancements pending over the next 6-18 months. Many of these projects are designed to align our systems and processes with the larger PeaceHealth system. Others are directly related to the implementation of SmartPath initiatives and our electronic health record, including CPOE.
We are also painfully aware that our desktop environments, especially in the clinical areas, are unreliable. To address this problem, we're devoting additional resources to resolve what are a host of related challenges. Finally, we are working to clarify our support functions through the Help Desk, while also defining which types of personal technology devices will be supported on the nursing units.
Many of these changes could be disruptive to workflows for individual caregivers and departments and may even result in lost personal settings and/or data from your PCs, if we're not careful.
The following is a summary of the key SmartTech projects planned from January-June 2012.
- Your New 3x3—PeaceHealth login name will change from first initial, last name to first three letters of first name and first three letters of last name (e.g. Mickey Mouse login name changes from mmouse to micmou); e-mail address will change. Login location will change and while consolidation is taking place may require understanding of the two logins and which login to use for which functions.
- Password changes in PH—3x3 user names will require password reset every 90 days. For SSO users this will require badge reset every 90 days.
- Change from current domain to peacehealth.org—Changing from current domain will affect what users can get to (share drives, intranet sites, internet sites, etc). It will also affect collaboration between other business units. Need to provide information on what will change and how to continue productive work after the change.
- Changing from current e-mail to PeaceHealth e-mail—Changing from current e-mail will affect collaboration with business partners (calendars/meetings). Need to provide information on what will change and how to continue productive work after the change.
- Workstation reimage—The Technology Team will reimage over 95% of the PHSW and PHMG workstations. Reimage of the PC will result in upgraded Office for those who have Office, and some users will get Windows 7. At times the reimage process can miss locations where personal files are stored. Need to provide information on the changes, as well as preparing for the reimage (saving files to network shares, etc).
- Getting started with Word 2010, Excel 2010, and PowerPoint 2010—Significant changes in functionality, look and feel between existing versions and 2010. Provide a few basic tips for getting started to decrease frustration and increase productivity.
- Getting started with Outlook 2010—Significant changes in functionality, look and feel between existing versions and 2010. Provide a few basic tips for getting started to decrease frustration and increase productivity.
- Getting started with Windows 7—Changes in functionality, look and feel between Windows XP and Windows 7. Provide a few basic tips for getting started to decrease frustration and increase productivity.
- Printer Consolidation - "Follow Me Printing"—Review of departmental functions and workflow; printer reductions where appropriate based on printer policy. Engage affected individuals to redesign and implement changes. Windows-based print jobs will go to "cloud" and users will use badge from any of his/her authorized printers in the organization to retrieve the job. Clinical/Business reports sent directly from application will not require badge. The timeline for the Follow-Me Printing will take place over the next 18 months.
Additional SmartTech Goals
- Improving Desktop Reliability—We are all painfully aware the current desktop environment is very unreliable. This part of the project is focused on a deep dive into identification and remediation of all of the many contributing factors to the unreliability. We have not had sufficient staff to take this problem head-on and still address the problems and requests submitted on a daily basis. We will backfill and designate a team specifically for solving this major problem.
- HelpDesk/Support Model—this covers two primary areas – right now it’s a challenge to call the HelpDesk, especially for certain types of projects. This aspect of the project seeks to
- Identify when it is difficult to call the HelpDesk and how we can improve the experience.
- Ensure well-defined, communicated process of support—especially for devices not supported
- Shorten time to resolution and improve communication for issues that take longer to complete.
- Cabling Project—in order to place additional devices in rooms, corridors, desks of the hospital we will need to completely redo our cabling infrastructure. The impact of this is extreme – every room in every location while working to ensure minimal business or patient care disruption. The SmartPath Caregiver Access initiative is also dependent upon this project.
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