Frequently Asked Questions
Q. How do I request an appointment on line?
A. Complete the form on appointment request page which will send a message to our reservation center. Someone will contact you via phone or e-mail to set up your non-urgent appointment. No more waiting on hold!
Q. Can I send my doctor an e-mail?
A. Not at this time. We are currently working to enhance the security of our e-mail system to make this possible in the future. Your privacy is important to us. When we are satisfied that your privacy is protected, patients may be allowed to communicate with their physicians via e-mail.
Q. What is EMR?
A. EMR stands for Electronic Medical Records. PeaceHealth Medical Group uses an electronic medical record system, which allows our doctors to quickly review your chart when you call with a question or come in for your appointment. It is also useful for sharing your pertinent medical information with other physicians and medical providers whom you authorize to receive your records.
Q. How can I get my prescription refilled?
A. Call your pharmacy for refills. This is a service they provide for you. Have your bottle or box on hand. If you don't have this, be sure you know the name of the medication and, if possible, the dose and directions. Most pharmacies will have your refill available in less than a day.
When refills have run out, or if your prescription does not specify refills, your pharmacy will call your provider's office. Your chart will be reviewed and the provider will decide what best meets your health care needs. This will take extra time, so call ahead at least three days before you run out of medicine.
For faster service, call your pharmacist early in the day. Refills on weekends, holidays or after 4 PM can take longer.
Q. Will PeaceHealth Medical Group bill my insurance?
A. Yes. PeaceHealth Medical Group bills most insurance as a courtesy to our patients. We do expect co-pays to be paid at the time of visit.
Q. Do you take credit cards?
A. For your convenience, we accept Visa, MasterCard and Discover cards.